1. General questions

How does your footwear fit?

All of our footwear fits standard true to size US Women's. 

Why are your products so cheap?

 We are currently have our largest sale of the year which is our Spring Clearance Sale. We are making room for our new season of products and have to sell out all stock currently on the website to make room for our latest arrivals.

Is there a warranty?

We offer a 30 day no questions asked money back guarantee on all products. We also guarantee any of our product made by us and sold through our online store to be free of defect and 100% verified as well.

What is the status of my order?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

Can I change my order?

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping" "shipping" or "delivered" then we cannot accept any edits to your order.

To make changes to your order, please reach out to support at support@hypestreet.co

Where do you ship?

We currently ship in the United-States, Canada, Australia, New Zealand, UK and Europe.

For shipping outside of these countries, please reach out to our support at support@sneakerhype.co

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 8-14 business days
- Canada: 8-14 business days
- Australia: 8-14 business days
- New Zealand: 8-14 business days
- UK: 8-14 business days
- Europe: 8-14 business days

2. Payment

What payment methods do you accept?

You can purchase on our website using a debit or credit card.

We additionally offer support for Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

3. Shipping

Where do you ship?

We currently ship in the United-States, Canada, Australia, New Zealand, UK and Europe.

For shipping outside of these countries, please reach out to our support at support@animesole.com

How long does it take to ship my order?

Once you've placed your order, it usually takes 24 to 72 hours to process it for delivery.

Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order:

- United-States: 8-14 business days
- Canada: 8-14 business days
- Australia: 8-14 business days
- New Zealand: 8-14 business days
- UK: 8-14 business days
- Europe: 8-14 business days

How can I track my package?

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).

What if I'm not home?

If you're not home, a new delivery will be performed the next day or the delivery partner will reach out to schedule a new delivery date depending on the country and delivery method you choose.

You may also have to go to your local post office to collect your package in case it cannot be delivered to you.

Will I pay taxes for international shipping?

No, currently we cover all taxes for international shipping.

4. Returns

Do you accept returns?

We do accept returns in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 30 days of delivery

To ask for a return, please contact our support at support@hypestreet.co

Can I exchange an item?

We do accept exchanges and they follow the same conditions as returns

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Are returns free?

Yes, currently all returns are free You can refer to the delivery paper within your package to organize your return.

Feel free to contact our support agents at support@hypestreet.co

How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse.

Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.